GSB customer service (Uganda)
How to contact GSB support and which channel suits which question.
Play at GSB →GSB in Uganda offers a Help Centre and support channels for registration, verification, deposits, withdrawals and bonuses, plus physical betting shops where you can get help and use cash in person.
Contact channels
- GSB offers a Help Centre with guides on deposits, withdrawals, bonuses and rules.
- Support is available for registration, verification, payments and bonus questions.
- Use the on-site help channels for account-specific issues such as a pending withdrawal.
- GSB also has physical shops where you can get help and use cash in person.
Frequently asked questions
How do I contact GSB support?
Through the on-site Help Centre and support channels, or at a physical GSB shop.
Does GSB have physical shops?
Yes, where you can get help and deposit or withdraw cash in person.
What details should I have ready before contacting GSB support?
Having the basics ready usually shortens the exchange. For a deposit query, note the amount and the method you used, keeping in mind that deposits at GSB start from UGX 1,000. For a withdrawal query, give the mobile money number involved, since payouts are handled through mobile money. For a bonus question, say which offer you mean, for example the 300% welcome bonus up to 500,000 UGX. Verification documents may also be requested. Support follows a 25+ responsible gambling stance, and staff cannot promise any outcome on a bet or a casino game.